FAQ

Frequently Asked Questions

  • What is an Ambulatory Surgery Centre?

    Ambulatory Surgery Surgical Centres are multi-specialty facilities that provide personalized surgical services for generally healthy patients requiring day or overnight stay procedures. These multidisciplinary facilities make use of highly advanced equipment to minimize the invasive surgery and reducing post-operative pain and complications. Our centres are approved for general anesthesia and significant invasive procedures.

  • Who are you accredited by?

    In compliance with the Canada Health Act and provincial health legislation, we adhere to the highest standards of operational, financial and legislative accountability. At our multidisciplinary centres in BC, Alberta and Manitoba these standards are determined and are rigorously monitored by each province’s College of Physicians and Surgeons that provides accreditation on a regular basis, ensuring the highest standards of quality of care are met for all patients. Each centre is also licensed by the local provincial health ministry. Our Ontario centres are accredited by the Ministry of Health of Ontario and the Canadian Association for Accreditation of Ambulatory Surgery Facilities (CAAASF). The CAAASF accreditation provides patients with the confidence that we operate at the highest level of quality care and service.

  • Do you have extended hours?

    Hours vary by centre. Visit each centre’s location page for specific hours.

    Generally, Our centres currently offer consultations and surgery five days a week: Monday to Friday during regular business hours, with limited service on the weekend.

    If you require information or service outside of regular business hours please feel free to send a request and we will do our best to accommodate you.

  • How quickly can I get in for a surgery? Can I choose the day/time I get surgery?

    Centric Health prides itself on its ability to get patients into surgery quickly, typically within days or weeks of your initial inquiry. However, every case is different.

    Generally, we do our best to work with you to find a day and time that fits in your schedule. Depending on the specific surgery and doctor there may be limitations in daily availability, but we will present you with a range of available days. The specific time of a procedure may be subject to daily scheduling requirements, but we will do our best to find a time that works.

  • Do you have a charge for consultations?

    One time consultation fees vary by specialty, some specialists offer free consultations and others charge a modest fee. In all cases, if you proceed with surgery the consult fee will be applied towards the cost of your procedure.

     

  • How long are consultations? How soon after the consultation can I have the surgery?

    Consultation duration is dependent on the specialty and they the patient’s needs. Generally consultation last between 30–60 mins.

    After the consultation surgery can generally be scheduled within days or up to 6 weeks. For out of province or country patients we can often schedule same day consultation and surgery.

  • Can I get an estimate for how long the surgery will take? And how much the surgery costs?

    The length of time each surgery may take and the cost of surgery can vary by both type of procedure and the specific needs of the patient. The best way to receive an estimate of the time and cost the surgery is to contact our patient coordinators.

  • How do I book a consult or surgery?

    Click here to take the next step to booking a consult or surgery. Fill out your contact information and we will contact you by email or phone.

  • How many physicians and surgeons do you have?

    Centric Health Surgical prides itself on working with some of the very best surgeons in Canada. We have over 200 physicians and surgeons with privileges at our facilities. All surgeons are renown specialists in their field and are board certified by Royal College of Physician and Surgeons of Canada.  For a complete list of our surgeons and their qualifications and credentials visit our doctors page.

  • Do I qualify for Surgery?

    Qualification requirements vary by surgery, and each facility has different criteria based on their accreditation/licensing. Our coordinators would be pleased to talk with you to find out if you are likely to qualify. Your consultation will confirm if you are a candidate.

    In general, some patients may not be qualified for surgical procedures at our facilities if they are very overweight (BMI greater than 35 with high body fat), patients with bleeding disorders or multiple severe medical disorders that would put them at high risk for anesthesia. Patients undergoing weight loss surgery ARE eligible for surgery with certain restrictions even though their BMI is high

  • How do I pay for my procedure? Do you offer financing?

    The surgical procedures offered at Canadian Surgery Solutions are private and not covered by Government Medical Services Plans. It is possible that extended health insurance plans may cover certain procedures. Please check with your provider.

    Centric Health Surgical centres accept cash, certified cheques and most major credit cards.

    We require a 25% deposit at the time of booking your surgical date and full payment is typically required no less than two weeks in advance of surgery. Various payment methods are available.

    We have several financial program partners for patients who require financing. Please go to our Financing page for a list of available programs.

  • Can I do a consultation online?

    Depending on the specialty, online consultation is available. This is particularly useful for out of province and out of country patients. We have partners that provide telemedicine services.

  • Is there parking available?

    Parking is available at each of our locations. Visit each location’s contact page for more information.

  • How do I choose the best surgeon? Where can I check the Surgeon’s past history?

    Depending on the type of surgery required our facility will place you with the surgeon that specializes in that particular procedure. If you have a particular surgeon in mind we will do our best to accommodate, otherwise our patient care coordinator carefully considers your possible surgical requirement and timeline before selecting the surgeon best able to meet your needs.

    Please review the physician credentials on our site on our doctors page. All surgeons are accredited by their College of Physicians and Surgeons in order to perform surgery at this facility. For more information on the surgeons you can check on the College of Physicians and Surgeons website for each province. You can also check their reviews on RateMDs.

  • Can I see a specialist without a referral?

    It depends on the specialty. Plastics/Cosmetic surgery consultations do not require a referral, but many other specialties do.

  • How many times before surgery will I have to come and see the Surgeon? Can I see more than one surgeon?

    You may come as many times as you feel necessary, depending on your level of comfort. This may vary from 1 to several visits, but most patients come twice; the first consultation appointment usually follows up with a pre-operative appointment.

    If you are from out of town or the country, you may do the pre-operative consultation at the time of the first consultation.

    We also offer 2nd-opinion consultation for peace-of-mind.

  • Do I need to have blood work done, or any other tests?

    For patients that are 45 years of age or older or for patients with problems relating to high blood pressure we require an ECG test, as well as haemoglobin and other blood work. Blood work is required with any surgery taking 3 hours or more.

    We require as CBC blood test for patients over 60 years of age.

    Other tests might be required depending on the physical history of the patient.

  • Do you have before and after pictures?

    Yes, we have sample general before and after galleries for many procedures. For a much larger and more specific selection of images, we have books of many before and after photos. Your Plastic Surgeon also has a personal collection of their own before and after photos that they can review with you.

  • Is there anything I need to know leading up to or following my surgery? Will there be swelling?

    Yes. Centric Health staff may provide you with a take-home print out or email outlining the steps you should take both pre-surgical info to prepare and post-operative instructions and rehabilitation protocol to ensure your best opportunity for comfort and preparedness.

    Yes, usually there is swelling after most surgical procedures, the degree of swelling is related to the type of procedure.

  • Can I eat, drink or smoke before surgery?

    No. A detailed breakdown of proper practices both pre and post-surgery will be made available to you prior to your surgery. Most surgical procedures require that you refrain from eating past midnight the day before the surgery; light fluids may be taken up to 8 hours before surgery. In terms of smoking, it is recommended that you not smoke for a minimum of 24 hours before surgery, the best case scenario is to refrain from smoking as long as you can prior to the date of the procedure. We recommend patients stop smoking two weeks before and after surgery if possible.

  • What type of Anaesthesia is used? What can I expect after receiving a general anesthesia?

    An anaesthetist will be present and attend to you during your surgery. Working with you and your surgeon, they will determine which anaesthesia is most suitable for your surgery. We have capabilities for general anaesthesia, spinal anaesthesia, and local anaesthesia with sedation.

    General Anesthesia

    Post Operative Advice and Restrictions for patients who have received General Anesthesia or Intravenous Sedation.

    The sedative (sleepy) effects of general anesthetic or intravenous sedation may persist for several hours. For the next 24 hours you are legally “under the influence of a drug”.

    During this period:

    • You must be accompanied home by a responsible adult, who may either drive you home by a car, or take you home by taxi.
    • You may not use public transportation. You may feel little sleepy when you get home. You must remain quietly resting at home for the rest of the day.
    • You may feel dizzy, should this occur, lie flat until the dizziness is gone.
    • You are encouraged to drink lots of juice (non-diet), for the first 4-6 hour. Light meals are recommended on the day of your operation: (e. g. soup, Jell-O, ice cream etc.)
    • You must not consume any alcoholic beverages or recreational drugs for 24 hours.
    • You must not consume any drugs affecting the nervous systems, e. g. sedatives, for 24 hours.
    • You must not operate any motor vehicle, boat, power tools, or machinery for 24 hours. Check with your doctor when allowed to drive.
    • You must not sign or enter into any legal contract for 24 hours.
    • You may experience some muscular aches in your back and neck area Also, you may develop a sore throat or stuffy nose following a general anesthetic. These symptoms are not serious and will disappear in a short time.
    • We strongly suggest that a responsible adult be with you, the patient, for the remainder of the day and night.
    • Refrain from using ASA products, unless otherwise instructed by the physician.

    If you have any questions or problem regarding your anesthetic, Please call your doctor’s office. If you experience any difficulties in breathing or any other complication/ concern, go to nearest Emergency Department or call 911.

  • Do I need to bring anything on the day of surgery?

    Depending on the surgery you may be required to bring crutches or a cane to assist you. The staff will be sure to review your needs and inform you well in advance if anything is required.

    Please be sure to leave all personal items and valuables at home.

  • Can I go home on my own after surgery? Can I get post-operative nursing care?

    No. On discharge post-surgically patients that have received a general or spinal anesthetic for the first 12 hours following their surgery MUST be accompanied by a responsible adult who may either drive you home or accompany you home in a taxi. You will not be allowed to leave on your own and public transit is not deemed an appropriate means of transport.

    If your surgery requires extensive post-operative care, we will help you organize a home care nurse through one of our nursing partners.

  • Can I request a private room?

    We know that peace and privacy can make a big difference. While you are with us we are pleased to offer private rooms (availability and features vary by location). Private rooms are covered by most extended medical insurance policies. If you would like to know more about our preferred accommodations options please feel free to contact us.

  • I'm from out of town. Can you help book a hotel.

    Hotel arrangements vary by location, but our patients at our facilities can get discounts at nearby hotels.

  • When can I get back to work? Or the gym and other activities?

    Every patient and procedure is unique, so make sure you communicate with your doctor to ensure you do not participate in any activities, work or otherwise, that may affect your recovery until it is safe to do so.

    It depends on the procedure, for minor procedures, we usually ask the patients to refrain from exercise for 7 to 10 days, other surgeries will require up to a month.

    Many things contribute to the recovery period, type of surgical procedure, length of surgery and patient’s health. Please check the page of each procedure for more specific estimates.

  • More Questions? Can you send me more information?

    Yes, we can send you information pertaining to the surgical procedure(s) you are interested in, our facility and financing. Please send us an email with your request using our contact form or call us.

    If you have other questions, please let us know if you have an additional FAQ question recommendation using our contact form!


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